AR.M.A.E:69128/03/B/09/80 TOPIKA SANTORINI APO 10/06/TPY:AEROPORIKES EPIX/SEIS SOFIANOS AE EDRA:AERODROMIO RAXHS MEGARWN MAIL 13/12 We would like to inform you regarding some operational changes we will be making for the 2018 season. Changes, we believe will improve our services and your overall customer experience! Bases we operate from As of 2018, our operating bases will be: 1. Agios Thomas (right outside Athens Airport) 2. Kalo Livadi (Mykonos) 3. Thermes Hotel (Santorini) We will no longer be flying out of Athens, Mykonos or Santorini airport unless specifically requested by the customer and for which case, extra charges will apply. This decision was made purely due to difficulties we have faced during the 2017 season. More specifically our customers have experienced delays in boarding our helicopters, mainly due to the airport handler’s inability to manage the increased movements. Since passenger handling inside the airports is completely out of our control we decided to take measures effective immediately. The main reason our customers use helicopters is to save time and also fly privately, two advantages that we surely lose when flying out of these three airports. Helicopters are not meant to fly from airports anyway! Since delays are not acceptable and passenger comfort is our top priority, we decided to invest in new helipads out of which we can have a 100% control of our operation. This is a common practice worldwide and has performed more than 70% of our flights out of these bases this year we truly think this is the way to go. Our base in Agios Thomas, for example, is only 8 minutes away from the main terminal and complimentary transportation from/to the helicopters will be provided to our passengers using our brand-new minivans. The same rule will apply to Mykonos and it is proven that using this method we cut down the overall transportation time by at least 35-40% or an average of 20-25 minutes. As a result, our customers have congratulated us and we have had much better feedback for our services than the beginning of the year where customers were waiting for more than 20-30 minutes for someone to meet and assist them from the handling agencies. To give you a rough idea of the time difference we are talking about, the average boarding time from the main terminal of Athens airport to the helipad inside Athens airport was 40 minutes if not more sometimes, while the boarding time from Athens Airport to Agios Thomas helipad is 18 minutes, including loading the baggage etc. In conclusion, not only, we will be able to get you inside the helicopter faster but we will also be able to maintain our prices since we will not be subjected to the huge handling prices increase that we faced this year. A landing in Mykonos airport, for example, skyrocketed from 40 euros to 200+ euros and that is something we would not like our customers to pay for, especially when we can provide a more effective solution. Fleet Upgrades Upgrading our fleet and maintaining our helicopters to the highest standard is also one of our top priorities. This year we will introduce one brand new (2018 model) AS350 helicopter equipped with air conditioning. Also, we are installing air conditioning to our Bell 407 helicopter (our best seller). Our A109 helicopter is now under heavy maintenance and within the next 3 months, it will be ready for flights again. Having said all this, we would like to take this opportunity and thank you once again for a wonderful 2017 summer season. Our statistics have shown a staggering 20% increase in bookings this year. From our side, we promise you that we will keep doing our best in order to provide high-end services and a unique customer experience. Thank you all very much for your preference! Looking forward to seeing you all again when boarding a Superior Air flight!